Kagebu Refund Policy

Last updated: June 11, 2026 (Policy v1.0 / bundled with Kagebu v1.9.4 / sold on emocutelab.com)

Basic Policy

Kagebu is a one-time purchase digital product. Due to the nature of the product, refunds are not provided as a general rule. However, we will accept a refund or reissue in the following cases.

  1. The ZIP file is corrupted and cannot be extracted.
  2. The contents of the ZIP file have a material defect (such as missing persona files).
  3. The product differs substantially from its description (in accordance with the Specified Commercial Transactions Act).

For mistaken purchases reported within 24 hours, please contact us to discuss.

How to Request a Refund

Refund requests must be made within 14 days of purchase. Please contact support@emocutelab.com with the following information.

  • Date and time of purchase.
  • Place of purchase (emocutelab.com).
  • Order number and Stripe receipt number, or the watermark hash (the last 12 characters of the ZIP file name).
  • A description of the situation (the content of the corruption error, steps to reproduce the defect, etc.).

We will respond within 3 to 7 business days of your request.

Refund Procedure

  • Basic policy: downloaded products are, as a general rule, non-refundable (due to the nature of a one-time purchase digital product).
  • Exception: where a defect in the product files is confirmed to be the responsibility of the business operator.
  • Procedure: the purchaser contacts support@emocutelab.com → the business operator verifies → if the refund is approved, it is issued to the original payment method through Stripe.
  • Time required: 3 to 7 business days from approval (this may vary depending on how the card company reflects the transaction).

* The English edition (Umbrae) is also sold on emocutelab.com, and this Refund Policy applies to it.

Refund Handling Policy

  • ZIP corruption / cannot be extracted: full refund or reissue (no refund needed if a reissue resolves the issue).
  • Garbled text / does not work in a specific environment: we will check the environment (OS / Claude Code version), and if reproducible, a reissue plus a partial refund (half) may also be possible.
  • Product content differs from what was imagined: non-refundable as a general rule (assessed case by case).
  • Mistaken purchase (duplicate / wrong account): self-reported within 24 hours receives a full refund; thereafter, this Refund Policy applies.
  • Price reductions or discounts shortly after launch: no refund of the difference is provided.
  • Material defect on the business operator's side (divergence between description and reality): full refund, in accordance with the Specified Commercial Transactions Act.

Special Cases

Refund Requests from Purchasers Whose Leak Has Been Identified

Unless the leak is due to a defect on the business operator's side (such as a failure in the watermark logic), no refund is provided.

Invoices for Overseas Purchasers (VAT / GST)

A Stripe receipt is issued for each payment. Overseas purchasers may be directed to the English edition, Umbrae (emocutelab.com, USD pricing).

Mixed Corporate and Individual Purchases

Payments on this site are primarily individual card payments. If a corporate purchase requires an additional invoice, we will manually issue a PDF invoice based on the business operator information in the Specified Commercial Transactions Act disclosure.

Related Pages

Contact

support@emocutelab.com